FAQ
General Questions
InnuScience is a global leader in biotechnology cleaning solutions. For over 30 years, we’ve pioneered sustainable, high-performance cleaning products that are safer for people and the planet.
Our products use biotechnology to harness the power of naturally occurring microorganisms and enzymes. This allows us to deliver exceptional cleaning performance while reducing environmental impact. It’s cleaning redefined—sustainable, effective, and safe.
InnuScience products are trusted in over 40 countries worldwide. To find a distributor near you, visit our Contact Page.
About Biotechnology
Biotechnology in cleaning uses natural biological processes to develop effective, sustainable cleaning solutions. At InnuScience, we leverage microorganisms and enzymes to eliminate dirt, grease, and odors without harsh chemicals.
Biotechnological cleaning products leverage natural processes and ingredients to achieve powerful cleaning results. These products contain specially selected microorganisms and enzymes that break down organic matter, grease, and grime at a molecular level. The microorganisms continue to work even after the initial application, providing a long-lasting cleaning effect. Additionally, they eliminate odors by breaking down odor-causing compounds rather than masking them. This approach ensures effective cleaning while minimizing harsh chemicals, making it safer for users and the environment.
Most of our products are biotechnology-based. For those that are not, we use green chemicals that have minimal environmental and health impacts.
No. Our products are designed to thoroughly clean and degrease surfaces, which is the essential first step before disinfecting if needed. Effective cleaning removes dirt and debris, making disinfectants more efficient.
Yes, InnuScience products do not contain any animal-derived ingredients or by-products.
No, InnuScience cleaning products are not tested on animals. We are committed to cruelty-free practices and ensure our products are ethically produced.
No. Our products are free from microplastics, ensuring environmentally friendly cleaning solutions.
No special storage conditions are required. However, products should be stored away from direct sunlight, freezing temperatures, and extreme heat to ensure optimal performance.
Product Use and Benefits
Yes! Our products are non-toxic, biodegradable, and free from harsh chemicals, making them safe for workers, surfaces, and the environment.
Absolutely. Many of our products are certified for use in sensitive environments, thanks to their eco-friendly and non-toxic formulations.
Yes, InnuScience cleaning products are safe to use around children and pets when used as directed. Our formulations are non-toxic and free from harsh chemicals, making them a safer alternative to traditional cleaning products. Additionally, once diluted, InnuScience cleaning products are non-regulated under SIMDUT (WHMIS), further ensuring their safety for everyday use.
No. Our solutions work with standard cleaning equipment.
Our bottle labels include a color-coded guide to help you identify the correct dilution ratio and avoid overdosing or under-diluting.
No. Mixing cleaning products is not recommended as it may reduce effectiveness and could pose safety risks. Each InnuScience product is engineered for specific cleaning tasks.
Foaming can occur due to:
- Soft water used during dilution.
- Agitation of water while filling buckets or during mopping. Foam does not affect the cleaning process.
Yes! Our biotechnology-powered formulas tackle tough cleaning tasks, including grease and odors. For instance, Nu-Grip Plus is ideal for slippery kitchen floors, while Nu-Action 3 excels in deep cleaning and odor control.
Yes. Products in their original packaging have a 36-month shelf life. Once diluted, ready-to-use solutions maintain their effectiveness for up to 30 days. However, the quality and hardness of the water may affect this duration. It’s best to use diluted solutions within this time frame for optimal cleaning performance.
Store products in a clean, well-ventilated, and dry environment. Avoid direct sunlight, freezing, and extreme heat.
Sustainability and Certifications
Our products are designed to reduce environmental impact with concentrated formulations, biodegradable ingredients, and innovative packaging. This minimizes waste, transportation emissions, and reliance on harmful chemicals. Learn more about sustainability.
Our products are certified by trusted organizations such as Ecologo, Ecolabel. These certifications ensure rigorous environmental and performance standards are met.
Yes. We use recyclable HDPE plastic and are working to incorporate PCR (post-consumer recycled) materials. Additionally, our PodOra line features compostable stand-up pouches.
Manufacturing and Support
We have 3 manufacturing facilities to reduce our carbon footprint:
- Canada
- Germany
- South Africa
You can buy our products through authorized distributors or online. Visit our Contact Page to locate a distributor near you.
Yes. We offer detailed product guides, training sessions, and ongoing support to help you achieve the best results. QR codes on our packaging provide instant access to technical sheets and safety data.
Contact our support team via email or phone for assistance. We’re here to help resolve any questions or concerns.
Specialized Questions
Yes! We collaborate with clients to create private-label products tailored to their needs. Contact us for more information on this service.
"Justified Disinfection" promotes using disinfectants only when necessary. For such scenarios, we recommend eco-friendly options like Nu-LactiKleen or DR-Thym, which are safer alternatives to traditional chemicals.
Our ultra-concentrated formulations are highly cost-effective. They reduce overconsumption, minimize waste, and optimize transport, providing significant long-term savings.
Absolutely! With trusted certifications and exceptional performance, our products are ideal for environmentally conscious cleaning initiatives.
Need more answers?
Visit our Contact Page for more information.