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FAQ

General Questions

What is InnuScience?

InnuScience is a global leader in biotechnology cleaning solutions. For over 30 years, we’ve pioneered sustainable, high-performance cleaning products that are safer for people and the planet.

What makes InnuScience products unique?

Our products use biotechnology to harness the power of naturally occurring microorganisms and enzymes. This allows us to deliver exceptional cleaning performance while reducing environmental impact. It’s cleaning redefined—sustainable, effective, and safe.

Where can I buy InnuScience products?

InnuScience products are trusted in over 40 countries worldwide. To find a distributor near you, visit our Contact Page.


About Biotechnology

What is Biotechnology in cleaning?

Biotechnology in cleaning uses natural biological processes to develop effective, sustainable cleaning solutions. At InnuScience, we leverage microorganisms and enzymes to eliminate dirt, grease, and odors without harsh chemicals.

How do biotechnological cleaning products like InnuScience products work?

Biotechnological cleaning products leverage natural processes and ingredients to achieve powerful cleaning results. These products contain specially selected microorganisms and enzymes that break down organic matter, grease, and grime at a molecular level. The microorganisms continue to work even after the initial application, providing a long-lasting cleaning effect. Additionally, they eliminate odors by breaking down odor-causing compounds rather than masking them. This approach ensures effective cleaning while minimizing harsh chemicals, making it safer for users and the environment.

Are all InnuScience products biotechnology-based?

Most of our products are biotechnology-based. For those that are not, we use green chemicals that have minimal environmental and health impacts.

Do InnuScience products disinfect surfaces?

No. Our products are designed to thoroughly clean and degrease surfaces, which is the essential first step before disinfecting if needed. Effective cleaning removes dirt and debris, making disinfectants more efficient.

Are InnuScience products vegan-friendly?

Yes, InnuScience products do not contain any animal-derived ingredients or by-products.

Are InnuScience cleaning products tested on animals?

No, InnuScience cleaning products are not tested on animals. We are committed to cruelty-free practices and ensure our products are ethically produced.

Do InnuScience products contain microplastics?

No. Our products are free from microplastics, ensuring environmentally friendly cleaning solutions.

Are InnuScience products sensitive to temperature changes?

No special storage conditions are required. However, products should be stored away from direct sunlight, freezing temperatures, and extreme heat to ensure optimal performance.


Product Use and Benefits

Are InnuScience products safe for daily use?

Yes! Our products are non-toxic, biodegradable, and free from harsh chemicals, making them safe for workers, surfaces, and the environment.

Can I use InnuScience products in sensitive environments like hospitals or schools?

Absolutely. Many of our products are certified for use in sensitive environments, thanks to their eco-friendly and non-toxic formulations.

Are InnuScience cleaning products safe to use around children and pets?

Yes, InnuScience cleaning products are safe to use around children and pets when used as directed. Our formulations are non-toxic and free from harsh chemicals, making them a safer alternative to traditional cleaning products. Additionally, once diluted, InnuScience cleaning products are non-regulated under SIMDUT (WHMIS), further ensuring their safety for everyday use.

Do I need special equipment to use InnuScience products?  

No. Our solutions work with standard cleaning equipment.

How do I ensure proper product dilution?

Our bottle labels include a color-coded guide to help you identify the correct dilution ratio and avoid overdosing or under-diluting.

Can I mix different InnuScience products?

No. Mixing cleaning products is not recommended as it may reduce effectiveness and could pose safety risks. Each InnuScience product is engineered for specific cleaning tasks.

Why do some products foam during use?  

Foaming can occur due to:

  1. Soft water used during dilution.
  2. Agitation of water while filling buckets or during mopping. Foam does not affect the cleaning process.

Are InnuScience products effective on grease and odors?  

Yes! Our biotechnology-powered formulas tackle tough cleaning tasks, including grease and odors. For instance, Nu-Grip Plus is ideal for slippery kitchen floors, while Nu-Action 3 excels in deep cleaning and odor control.

Do InnuScience products have an expiry date?  

Yes. Products in their original packaging have a 36-month shelf life. Once diluted, ready-to-use solutions maintain their effectiveness for up to 30 days. However, the quality and hardness of the water may affect this duration. It’s best to use diluted solutions within this time frame for optimal cleaning performance.

What are the recommended storage conditions for InnuScience products?  

Store products in a clean, well-ventilated, and dry environment. Avoid direct sunlight, freezing, and extreme heat.


Sustainability and Certifications

How do InnuScience products support sustainability?

Our products are designed to reduce environmental impact with concentrated formulations, biodegradable ingredients, and innovative packaging. This minimizes waste, transportation emissions, and reliance on harmful chemicals. Learn more about sustainability.

What certifications back your products?

Our products are certified by trusted organizations such as Ecologo, Ecolabel. These certifications ensure rigorous environmental and performance standards are met.

Are your packaging materials eco-friendly?

Yes. We use recyclable HDPE plastic and are working to incorporate PCR (post-consumer recycled) materials. Additionally, our PodOra line features compostable stand-up pouches.


Manufacturing and Support

Where are InnuScience products manufactured?

We have 3 manufacturing facilities to reduce our carbon footprint:

  • Canada
  • Germany
  • South Africa

How can I purchase InnuScience products?

You can buy our products through authorized distributors or online. Visit our Contact Page to locate a distributor near you.

Does InnuScience provide training or support?

Yes. We offer detailed product guides, training sessions, and ongoing support to help you achieve the best results. QR codes on our packaging provide instant access to technical sheets and safety data.

What should I do if I encounter an issue with a product?  

Contact our support team via email or phone for assistance. We’re here to help resolve any questions or concerns.


Specialized Questions

Do you offer private-label product options?

Yes! We collaborate with clients to create  private-label  products tailored to their needs.  Contact us  for more information on this service.

What is the "Justified Disinfection" concept?

"Justified Disinfection" promotes using disinfectants only when necessary. For such scenarios, we recommend eco-friendly options like Nu-LactiKleen or DR-Thym, which are safer alternatives to traditional chemicals.

How do InnuScience products compare to traditional cleaners in cost?

Our ultra-concentrated formulations are highly cost-effective. They reduce overconsumption, minimize waste, and optimize transport, providing significant long-term savings.

Are InnuScience products suitable for green cleaning programs?  

Absolutely! With trusted certifications and exceptional performance, our products are ideal for environmentally conscious cleaning initiatives.

Need more answers?

Visit our Contact Page for more information.

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