Privacy policy

Effective Date: December 18, 2024

1. Introduction

Welcome to InnuScience ("Company," "we," "our," or "us"). Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.innuscience.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

(a) Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with the Site, make a purchase, or when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind; however, your refusal to do so may prevent you from using certain features of the Site.

(b) Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.

(c) Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. All financial information is stored by our payment processor, There is no payment on our website, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

(d) Data From Social Networks

User information from social networking sites, such as [Insert Social Media Platform Names], including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks. This information may also include the contact information of anyone you invite to use and/or join the Site.

(e) Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Administer sweepstakes, promotions, and contests.
  • Deliver targeted advertising, newsletters, and other information regarding promotions and the Site to you.
  • Enable user-to-user communications.
  • Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
  • Generate a personal profile about you to make future visits to the Site more personalized.
  • Increase the efficiency and operation of the Site.
  • Monitor and analyze usage and trends to improve your experience with the Site.
  • Offer new products, services, and/or recommendations to you.
  • Perform other business activities as needed.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

(a) By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

(b) Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

(c) Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.

5. Tracking Technologies

(a) Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

(b) Third-Party Analytics

We may also partner with selected third-party vendors, such as Google Analytics, to allow tracking technologies and remarketing services on the Site through the use of first-party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content, and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors.

6. GDPR Compliance

(a) Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you have provided explicit consent for specific purposes (e.g., marketing).
  • Contractual Necessity: When processing is required to perform a contract with you.
  • Legal Obligation: When processing is necessary to comply with legal obligations.
  • Legitimate Interests: When processing is necessary for our legitimate business interests, except where overridden by your interests or fundamental rights.

(b) Your GDPR Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Access: You can request a copy of your personal data and information about how we process it.
  • Rectification: You can request corrections to your personal data if it is inaccurate or incomplete.
  • Erasure: You can request the deletion of your personal data under certain conditions.
  • Restriction of Processing: You can request to limit the processing of your data in specific cases.
  • Data Portability: You can request that we transfer your data to another organization or to you in a structured, commonly used format.
  • Objection: You can object to the processing of your data in certain circumstances, including direct marketing.
  • Withdraw Consent: Where consent is the legal basis for processing, you can withdraw it at any time.

To exercise these rights, contact us at [Insert Contact Email].

(c) Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, regulatory, tax, accounting, or reporting requirements. Specific retention periods are outlined as follows:

  • Customer account information: 5 years
  • Transactional data: No transaction

Once the retention period expires, your data will be securely deleted or anonymized.

(d) Data Transfers Outside the EU

If your data is transferred outside the EEA, we ensure that it is protected by implementing appropriate safeguards, such as:

  • Standard Contractual Clauses approved by the European Commission.
  • Adequacy decisions from the European Commission for certain countries.
  • Binding corporate rules, where applicable.

You can request further details about these safeguards by contacting us at [Insert Contact Email].

(e) Data Breach Notification

In the unlikely event of a data breach that affects your personal data, we will notify the relevant supervisory authority within 72 hours and inform you if the breach poses a high risk to your rights and freedoms.

7. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

InnuScience 1777, Nobel local F, Sainte-Julie, Quebec, Canada, J3E 1Z6 Email: marketing@innuscience.com Phone: 18669224666